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Service Management
The cost of obtaining a new customer is proven to be six times more than retaining an existing customer. Enterprises are hence paying attention to increase customer loyalty and retention rate. The quality of customer service is the key of improving customer loyalty. By maintaining a service knowledgement-base, UFIDA TurboCRM helps to improve the response time and quality of answers to customer inquiries. It also integrates service workflow with the tracking of service tickets, monitoring the handling time and quality. Online self-service feature extends service to 24x7 at a lower expense. UFIDA TurboCRM has enables various corporations to improve customer service quality and increase customer satisfaction.
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 Case Studies 
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Products
